o333's Privacy Policy

Purpose of This Policy

o333 is a safe and reliable online gaming and betting platform for players in Bangladesh. We believe protecting your privacy is one of our highest responsibilities. This Privacy Policy explains what types of information o333 collects, why it is collected, how that information is used, and what measures we have taken to protect your data.

This policy applies to everyone who uses our website, mobile platform, and related services. By using our platform or creating an account, you are considered to have accepted the terms of this Privacy Policy.

Information You Provide Directly

When you open an account on o333 or use our services, the information you provide directly includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, bank account)
• Account password and security questions
• Your messages or complaints when contacting us

Automatically Collected Information

When you use our platform, certain information is collected automatically, such as:

• IP address and device identification information
• Browser type and version
• Page visit times, session duration, and navigation patterns
• Gaming history, betting, and transaction records
• Information collected through cookies and similar tracking technologies

Information Received from Third Parties

In some cases we may receive information from third parties, such as identity verification services or payment processors. Such information is protected in the same way under this policy.

Service Delivery & Operations

We primarily use collected information to provide you with proper service:

• To create, manage, and secure accounts
• To process deposits, withdrawals, and other financial transactions
• To manage bonuses, promotions, and VIP benefits
• To maintain gaming history and account statements
• To provide customer support and technical assistance

Legal & Regulatory Obligations

o333 collects and retains certain information as part of its legal obligations. This includes Anti-Money Laundering (AML) verification, fraud prevention, and enforcement of responsible gaming policies. Information collected for these purposes may be required to be provided to legal authorities.

Service Improvement & Personalisation

We use information to further improve your experience:

• To recommend games or offers based on your preferences
• To identify and resolve technical issues on the platform
• To analyse usage patterns for developing new features and services
• To monitor your gaming habits and ensure responsible gaming

Communication & Marketing

With your consent, we may occasionally send promotional information, special offers, or important updates. You can opt out of these communications at any time.

When Information Is Shared

o333 does not sell your personal information or provide it to third parties for commercial purposes. However, sharing information may be necessary in certain specific cases:

• Payment processors: Information required to settle transactions with bKash, Nagad, Rocket, Upay, and banking partners
• Identity verification services: With authorised service providers to complete the KYC process
• Technology partners: Selected technology service providers for platform operation and maintenance
• Legal authorities: Government or law enforcement agencies as part of a court order or valid legal process
• Fraud prevention: With relevant agencies investigating fraud or unauthorised activity

In the Event of Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances we will notify you in advance and inform you of the new policies.

What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. o333 uses cookies for the following purposes:

• Essential cookies: To maintain login sessions and ensure security
• Functional cookies: To remember your preferences and settings
• Analytics cookies: To understand platform usage patterns (anonymised)

Managing Cookies

You can block or delete cookies from your browser settings. However, please note that disabling essential cookies may prevent some important platform features from working correctly.

Technical Security

o333 uses the latest technology to protect your information. Our security measures include:

• SSL (Secure Sockets Layer) encryption — industry-standard protection for data transmission
• AES-256 encryption for stored data
• Secure server environments and regular security audits
• Firewalls and intrusion detection systems
• Two-Factor Authentication (2FA) support

Staff Privacy Training

Only authorised members of our team have access to your information, and only when it is genuinely necessary for service delivery. All staff receive regular training on privacy and data protection.

Security Incident Response

Should an unexpected security incident occur, we will conduct a prompt investigation and notify affected users as soon as reasonably possible. We are committed to bringing the situation under control and preventing recurrence in the future.

How Long Information Is Kept

We retain your information only for as long as necessary. Generally:

• Information on active accounts is retained while the account remains active
• Even after an account is closed, certain information may be kept for a defined period due to legal and regulatory obligations
• Financial transaction records may be retained for an extended period to meet legal requirements
• Relevant information is deleted promptly after marketing consent is withdrawn

At the end of the retention period, information is securely deleted or anonymised.

Right of Access & Correction

You may request from us at any time:

• A copy of what information we hold about you
• Correction of inaccurate or outdated information
• To object to any processing of your information
• To opt out of marketing communications

Right to Close Account & Delete Information

You may close your account and request deletion of your information. However, due to legal obligations, we may be required to retain certain information for a defined period. You will be informed of this transparently.

Right to Lodge a Complaint

If you have any concerns about the processing of your information, please contact us directly. We will endeavour to resolve your concerns within a reasonable timeframe.

Policy on Users Under 21

o333 is an adults-only platform. We do not allow anyone under the age of 21 to open an account or use our services under any circumstances.

We do not knowingly collect any personal information from minors. If we suspect that a user is under 21 years of age, their account will be immediately suspended and their information will be deleted.

Cross-Border Data Flows

Due to our technology infrastructure, your data may be stored or processed outside of Bangladesh. In such cases, we ensure that:

• Any international transfer is covered by appropriate data protection agreements
• The receiving party maintains an equivalent standard of security
• The terms of this privacy policy remain applicable in an international context

Notice of Changes

o333 may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page
• Notify registered users via email or through a notice on the platform
• Where applicable, request explicit consent to the new terms

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy.